Shipping Policy

Last Updated: September 1, 2026

At Iccha Collection, we are committed to delivering your order safely and on time. Please read our shipping policy below for details about order processing, delivery timelines, shipping charges, and related information.

1. Order Processing

• Orders are processed within 1–3 business days after successful payment confirmation.

• Orders placed on Sundays or public holidays will be processed on the next working day.

• Once your order has been shipped, you will receive a shipping confirmation with tracking details via email or WhatsApp/SMS, wherever applicable.

• During sales, festivals, or promotional periods, processing may take slightly longer due to increased order volumes.

2. Delivery Time

Estimated delivery timelines within India are:

• Metro & major cities: 3–6 business days

• Other locations: 5–8 business days

• Remote areas: 7–12 business days

Please note that delivery timelines are estimates and may vary depending on the courier service, destination, weather conditions, public holidays, or other unforeseen circumstances.

3. Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

• Any applicable free-shipping offers will be mentioned clearly on our website and may be subject to minimum order value or promotional conditions.

4. Shipping Address

Please ensure that your shipping address, phone number, and other contact details are entered correctly while placing your order.

Iccha Collection will not be responsible for delays or failed deliveries caused by:

• Incorrect or incomplete address

• Incorrect phone number

• Recipient being unavailable

• Failure to respond to courier delivery attempts

If an order is returned to us because of an incorrect address or unsuccessful delivery attempts, additional shipping charges may apply for re-delivery.

5. Order Tracking

Once your order has been dispatched, tracking information will be shared with you, wherever available.

You can use the tracking details provided by the courier to check the status of your shipment.

6. Delayed or Lost Shipments

Although we work with reliable courier partners, delivery delays may occasionally occur due to circumstances beyond our control, including:

• Extreme weather conditions

• Natural disasters

• Transportation delays

• Public holidays

• Courier operational issues

• Unexpected events or restrictions

If your order appears to be significantly delayed, please contact us and we will assist you in checking the shipment status with the courier partner.

7. Damaged Package

If you receive a package that appears damaged, opened, or tampered with, please contact us as soon as possible.

We recommend taking clear photographs or videos of the package and product before opening or immediately after receiving it. This may be required to help us investigate the issue with the courier partner.

8. International Shipping

Currently, Iccha Collection primarily ships orders within India.

For international shipping enquiries, please contact us before placing an order.

9. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Iccha Collection

Email: ichacollection90@gmail.com
Phone: +91 9836 209265
Address: Jagadishpur Road, Howrah, Domjur, 711405, Howrah, West Bengal, India

We will be happy to assist you with your shipping-related queries.